All testimonials are actual comments from our customers. Unlike some companies who will only show you the good, we are giving a more realistic view. We have not paraphrased in anyway. These were taken word for word.
I recently received my two closet orders and wanted to give your
group some feedback. I was pretty edgy about ordering this type of
product Online, however, the ease and versatility of your Online
Designer was great. As I was working through the layout a measurement
question came up and I called your toll free number and received an
immediate (and correct) answer.
Now, here's one of the best parts. I placed my order at about 10am
and received notification of shipment that same day. That impressed
me. I received the order just a couple of days later to find
everything complete, not damaged with all necessary hardware and
instructions.
The only challenge I had was in placing two orders at the same time.
Perhaps I was just brain fading and couldn’t figure out how to place
my two closet layouts within one billing event. So, I simply placed
two orders back-to-back.
Of course having two separate orders led to concerns of receiving
them at different times creating a potential argument between my two
sons on who is going to get their closet done first. Well, that
didn’t happen, you guys took notice on the two similar names and
addresses and combined the order to have them shipped both at once.
Nice work…
When I received the order I quickly noticed a couple of the boxes
were banged around pretty good during shipment. I fully expected to
find some damage to the contents causing a delay in getting the
closets built and difficulty with my boys being disappointed. I’m not
sure I have ever received shipments that were packed as well as
yours. There was box damage, there was packing material damage,
however there was no damage to the box contents. I was impressed yet
again.
Well it was time for a home project. I don’t do many home projects; I
just throw money at them so I can spend more time doing what I do
best at my job. In any case my brother-in-law and I start opening the
boxes to get organized and get these things built. Another pleasant
surprise; everything was clearly marked as to what item belongs to
what closet. Finally it’s time to put them together and of course in
the back of my mind I’m saying, OK, what’s going to be missing,
what’s not going to fit and what’s going to be broken or what am I
going to break due to cheap material and poor workmanship?
None of my concerns came true, everything fit, nothing was broke,
quality was excellent and nothing was missing. In fact I had several
additional screws and such to insure a completed project. In a time
where good customer care is hard to come by it was a great pleasure
to experience not just good customer care but exceptional customer
care. Thank you very much. So, in closing I like to thank your
design team, your sales team, your shipping department, your web
master and finally your management group for putting together an
exceptional team and impressive and functional infrastructure.
Several of my family members and friends now have your web site
location and I happily will tell others. Thanks again for your great
teamwork.
